Hotel VIA

An Oasis of Health

Hotel VIA is a newly built, independent boutique hotel located directly across the street from Oracle Park, home of the San Francisco Giants. As an independent hotel, Hotel VIA has the flexibility and nimbleness to provide very personalized service in even the most unique situations. As a newly built hotel, Hotel VIA incorporates design and operation components that serve very well in this precarious health environment. As a socially responsible business, Hotel VIA keeps our staff well trained and adaptable to meet different circumstances including this COVID-19 situation.


Hotel VIA is located is San Francisco’s sunny South Beach neighborhood. Along with great weather, the neighborhood is beautifully walkable with the Embarcadero and many other great walks nearby. A block from the Bay our neighborhood offers healthy outdoor activities like kayaking and biking. Many different types of outdoor restaurants are within a 10 minute walk. Hotel VIA is within blocks of every major Bay Area freeway so driving in is easy.

Hotel Design

Hotel VIA’s HVAC system is state of the art and designed to provide each guest room with its own air flow. Each room has its own air intake and exhaust so that guests are not sharing the same air with other guests. Further, each room has a high level filter system that is designed to filter out the highest level of virus possible.

Hotel VIA’s minimalist interior design provides a simple and healthy living space while at the same time aesthetically outstanding. With the clean, non-porous surfaces throughout the hotel and in each guest room, the ability to sanitize and disinfect is enhanced.

Hotel VIA’s 3,000 sq ft of rooftop space allows plenty of room for guests to enjoy the outdoor space while responsibly social distancing. Like the guest rooms, furnishings were designed to be able to easily clean, disinfect and sanitize.

Cleaning Protocol

Cleaning protocols for Hotel VIA have become even more rigorous focusing on all areas large and small, public and private. Hotel staff receive regular product and equipment training by provider Starline Supply Company who specializes in cleaning and hygiene technologies and proper practices across sectors including health care, first responders and hospitality.

Hotel cleaning products are hospital grade neutral disinfectants that are on the CDC and EPA lists to disinfect against many of today’s viruses, bacteria and fungi including coronavirus. Products have a light scent and will not cause airway inflammation if people are in close proximity.

Rooms have a detailed process to include all high touch surfaces and furniture to ensure the peace of mind and health of all guests.

All extraneous items have been removed from guest rooms and all service items have been replaced with single use versions.

Electrostatic misters are used throughout the day and throughout the property to disinfect both public areas as well as closets, carpets, window shades, etc. in each guest room.

Hand sanitizing stations are positioned throughout the property as well as individual sani-wipes for guests to access.

The property has been configured and signage posted to ensure proper social distancing.

Rooms will be serviced upon request. No one will enter a guest’s room unless we are asked, with specific times when guest is not in the room, for housekeeping.

Welcome bags, including a mask, gloves and sani-wipes, are gifted to each guest.

Hotel VIA follows all CDC, CalOSHA, City of San Francisco and State of California public health guidelines and employ the strictest standards if there is conflict between these entities.


Hotel VIA staff go through a health check at the beginning of each shift including questionnaire regarding potential exposure. If a staff member shows any sign of illness or has been exposed to someone with the virus, they are sent home pending a test with negative results.

Hotel VIA staff have regular training from UCSF medical staff as well as the hospital’s housekeeping personnel on rapid response in case of illness, quarantine procedures and proper cleaning when the room is vacated.

All Hotel VIA staff wear masks and any other necessary PPE while they are working and/or in the hotel.


Guests can download the Hotel VIA app and access technology that will make their stay as contactless as possible.

Through the app, a guest’s phone can become their digital room key. Through the app, the guests can communicate with the front desk for any service requests or questions. In the guest room, the in-room tablet allows the guest to operate lights, thermostat, privacy/cleaning notifications bypassing all of these high touch points.

The tablet also offers guests a chance to schedule room cleaning or other requests.

Casting is available in all guest rooms for guests who want to cast content from their personal devices onto the guest room TV.

Welcome to San Francisco and Hotel VIA

By every measure, San Francisco has been a model for a healthy city. As well, Hotel VIA has endeavored to be the model of a super healthy and nurturing place to stay.

Hotel VIA is located in the most exciting neighborhood in San Francisco. At the intersection of sports, technology and entertainment, our neighborhood is clean, safe and beautifully walkable. Our Rooftop, with it's spectacular views will be your urban oasis of health and peace of mind.